Copy Request

Transaction copy request, or simply copy request, is a request by a card issuer to a merchant bank for a copy of a sales receipt for a disputed transaction. If the merchant bank stores the transaction receipts that their merchants generate, the bank will fulfill the copy request. If, however, the merchant stores its own transaction receipts, the merchant bank will forward the copy request to the merchant. The merchant then must produce a legible copy of the transaction receipt and submit it to the merchant bank within a certain time frame. A copy request is also known as a retrieval request.